We are dedicated to providing excellent homes, support, and care.
We strive to get it right every time, but if we fall short, we have a clear process to address your concerns and improve our services.
Informal Complaint
If you’re unhappy with a service or situation, you can raise an Expression of Dissatisfaction.
This informal complaint is usually resolved quickly by the staff member involved and won’t become a formal complaint unless you ask for it to be escalated.
Use the online form at the bottom of this page to raise an Expression of Dissatisfaction.
Formal Complaint
A formal complaint allows us to resolve your issue and investigate what went wrong.
Common reasons for a formal complaint include:
- A service not delivered on time or of poor quality
- Incorrect information provided
- Concerns about a staff member or contractor
Radius aims to resolve complaints efficiently and fairly, always in line with our Complaints Policy.
How to Make a Formal Complaint
You can lodge a formal complaint in several ways:
- Telephone: 0330 123 0888
- Email: complaints@radiushousing.org
- In Person: At your regional office or sheltered housing scheme
- In Writing: To our Complaints Officer
- Via a third party: for example a relative, councillor, MP etc.
When making a formal complaint, please tell us what we can do to improve things or resolve the issue.
Stages of a Formal Complaint
Online Complaints Form
Use this form to raise an Expression of Dissatisfaction.
Have our staff gone above and beyond?
If a member of our team provided you with excellent service, we love to hear about it! Let us know.